Shipping

How long should I expect to receive my order?

Depending on your country, delivery will take place between 3 and 15 days after confirmation of your order (see table below).

How much are the shipping fee?

Shipping fee are $4 for orders under $50. For orders of $50 or more, shipping is free with tracking.

Do you ship worldwide?

Of course! We ship all around the world.

Destination

Time

Europe 3 days
America 8-15 days
Asia & Oceania 8-10 days
France 2-3 days

My order

How can I cancel my order?

We will be sad, but as long as the order hasn't been shipped, you can contact us via email to request a cancellation of your order at the following address: contact@nekomatashop.com.

What should I do if my order arrives damaged?

You should contact us on contact@nekomatashop.com immediately to explain your situation, and we will find a solution quickly. Please don't worry!

What should I do if I never received my order?

Don't worry, and just send us a message to our email address: contact@nekomatashop.com.

About us

Who are you?

My mother and I started this small business in early 2023. We are just K-pop fans looking to provide affordable K-pop accessories so that everyone can find what they love!

Where are you located?

We are based in the beautiful city of Paris in France.

What's the meaning behind Nekomata?

Nekomata is the name of my adorable cat. I didn't have any ideas for a name for my business, so I drew inspiration from my cat, with whom I spend most of my time.

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